Comparatifs, guides et avis honnêtes sur les chatbots, la capture de leads et les outils pour PME.
Every disappointing chatbot has the same cause: thin source data, not a weak model. Here is the order to build your sources in, the six writing rules that make retrieval work, and the testing pass most people skip.
Chatbot pricing is confusing on purpose, because each vendor meters something different. Here is what each model does to your bill when traffic doubles, and a fifteen-minute method for turning any pricing page into one comparable number.
Intercom seats run $29 to $132 and Fin adds $0.99 per resolution with no ceiling, so your bill grows as your bot improves. Here are the five best alternatives, plus the diagnostic that stops you buying a help desk when you needed a lead-capture bot.
Install the official plugin and paste a Chatbot ID, or drop in a single script tag. This guide covers both, why your caching plugin is usually the reason nothing appears, and how to keep the widget off your checkout.
Salons booking through Instagram, trades running off a phone, market stalls, holiday lets. A hosted link and a QR code turn a chatbot into your front door, with no site to build and nothing to install.
Hours, menu, allergens, parking and bookings make up most of a restaurant's inbound messages. Here is what to feed a chatbot, how to turn a question into a booking, and why the table talker matters more than the website widget.
A portal enquiry tells you nothing about budget, proceedability or timescale. Three tapped questions do, in fifteen seconds, at 21:30 on a Sunday, before your competitor has opened their laptop.
Around 80% of clinic messages are availability, price, location and insurance questions with no clinical risk. Automate that layer, hard-code the emergency escape hatch, and keep patient detail out of the chat entirely.
A form gets you a name and an email. This gets you a qualified lead sitting in the right GHL pipeline stage, tagged by how they answered, ready for the automations you already built.
"Is it free the second week of July?" eats a rental owner's evening. Point the bot at the iCal feeds Airbnb and Booking.com already publish and it answers instantly, across every unit, filtered by how many guests are coming.
Most chatbots that claim to book appointments just email you a request. Real booking reads your calendar's genuine free time, offers only slots you could keep, and writes the appointment in.
The usual route is chatbot to Zapier to HubSpot — another subscription, and a duplicate contact every time the same person converts twice. A direct connection removes the middle step and dedupes by email.
A chatbot that captures leads and does nothing with them loses leads. Here is where they should land — email, SMS, Google Sheets, a CRM or Zapier — and the two-destination setups that actually work.
Your team already has Slack open. The chatbot hands the conversations that need a person straight into a thread, and whoever replies first is chatting live with the customer, in real time, with no new inbox to watch.
Order tracking saves your time; the product finder saves the sale. Here is what a WooCommerce chatbot should answer live, what it should refuse to guess at, and the four flows worth building.
Verified pricing as of May 2026 across seven AI chatbot platforms, plus a decoder for the four metering models (message credits, conversations, per-outcome, per-contact) that make like-for-like comparison so hard.
Chatbase Standard runs $2,628/yr once you add branding removal and a second agent. PopABot Pro does the same job for $588/yr, with five chatbots, native SMS and Google Calendar booking built in.
Tidio's two-meter pricing (billable conversations + Lyro AI add-on) bills you twice for the same chatbot. PopABot does it on one meter, $19/mo all-in, with SMS notifications and native calendar booking included.
Direct 'Chat on WhatsApp' buttons send every stranger to your phone. A chatbot qualification gate filters by location, budget, timeline and eligibility before handing off, so only real leads land on WhatsApp — pre-typed with their answers.