1. Acceptance of Terms
By accessing or using PopABot ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, do not use the Service.
2. Description of Service
PopABot is a platform for creating and managing AI-powered chatbots for websites. The Service allows you to:
- Create and configure chatbots powered by artificial intelligence.
- Embed chatbots on your website via an integration code or WordPress plugin.
- Collect leads and manage conversations with your website visitors.
- Schedule appointments with Google Calendar integration.
- Receive SMS alerts, email notifications, and integrate third-party services (Google Calendar, Google Sheets, WooCommerce, Zapier, webhooks).
- Upload files and documents to enhance chatbot knowledge.
3. User Accounts
To use PopABot, you must create an account with a valid email address. You are responsible for:
- Maintaining the confidentiality of your login credentials.
- All activities that occur under your account.
- Notifying us immediately of any unauthorized access to your account.
We reserve the right to refuse registration, suspend, or terminate any account at our sole discretion.
4. Subscriptions and Billing
Free plan (Starter): limited access to basic features, no commitment required.
Paid plans (Essential, Pro, Enterprise): subscriptions are billed monthly or annually. A free trial may be offered for your first paid subscription.
- All payments are processed securely via Stripe. You agree to Stripe's terms of service.
- You may cancel your subscription at any time. Access to paid features will continue until the end of the current billing period.
- Plan changes take effect at the next billing period. Downgrades include a 7-day grace period to adjust your resources.
- Refunds are handled on a case-by-case basis. We are not obligated to provide refunds for partial billing periods, unused features, or dissatisfaction with AI-generated responses.
- We reserve the right to change pricing with at least 30 days' notice. Existing subscriptions will be honored at their current rate until the next renewal.
5. Acceptable Use
You agree not to use PopABot to:
- Send spam, unsolicited messages, or engage in any form of bulk messaging.
- Collect personal data from website visitors without their knowledge or consent.
- Distribute illegal, abusive, defamatory, threatening, discriminatory, or misleading content.
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
- Attempt to circumvent plan limits, security measures, rate limits, or access controls.
- Use chatbots to provide professional advice (medical, legal, financial, tax) without appropriate professional oversight and disclaimers.
- Resell, redistribute, or sublicense the Service without prior written authorization.
- Introduce malicious code, viruses, or any technology that could harm the Service or its users.
- Scrape, reverse-engineer, or attempt to extract the source code of the Service.
- Use the Service in any way that violates applicable laws or regulations in your jurisdiction.
6. AI-Generated Content Disclaimer
IMPORTANT: PLEASE READ THIS SECTION CAREFULLY.
PopABot uses third-party artificial intelligence models (including but not limited to OpenAI) to generate chatbot responses. You acknowledge and agree that:
- AI responses may be inaccurate, incomplete, misleading, or inappropriate. AI models can produce errors, fabricate information ("hallucinate"), or generate responses that do not accurately reflect your business, products, services, or policies.
- You are solely responsible for reviewing, supervising, and monitoring your chatbot's responses. PopABot provides tools to configure and guide your chatbot, but does not guarantee the accuracy, reliability, or appropriateness of any AI-generated content.
- AI-generated responses do not constitute professional advice. Chatbot responses should never be relied upon as a substitute for professional medical, legal, financial, tax, engineering, or safety advice. You must ensure your chatbot includes appropriate disclaimers if operating in regulated industries.
- PopABot is not liable for any loss, damage, claim, or liability arising from AI-generated responses, including but not limited to: loss of revenue, loss of customers, loss of business opportunities, reputational damage, regulatory fines, or any direct, indirect, incidental, special, consequential, or punitive damages resulting from your end-users' reliance on chatbot responses.
- You are responsible for the content your chatbot delivers to your end-users. This includes AI-generated responses, configured flow messages, and any data or files made available through the chatbot.
- AI model behavior may change over time. Third-party AI providers may update, modify, or discontinue their models without notice, which may affect your chatbot's responses. PopABot is not responsible for changes in AI model behavior.
7. User Content and Data Responsibility
You retain ownership of all data you provide to PopABot, including datasets, chatbot configurations, uploaded files, and conversation histories. You represent and warrant that:
- You have all necessary rights, licenses, and permissions to use and upload the content you provide.
- Your content does not infringe on the intellectual property rights, privacy rights, or other rights of any third party.
- You comply with all applicable data protection laws when collecting personal data from your end-users through your chatbot, including obtaining necessary consents.
- You are solely responsible for the legality, accuracy, and appropriateness of all content delivered by your chatbot to your end-users.
You grant PopABot a limited, non-exclusive license to process, store, and transmit your content solely for the purpose of providing the Service.
8. Intellectual Property
The PopABot software, its design, features, code, documentation, trademarks, and all related content are the exclusive property of PopABot and are protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works based on the Service without our prior written consent.
You retain full ownership of your data, configurations, datasets, and chatbot content.
9. Third-Party Services and APIs
The Service integrates with and depends on third-party services, including but not limited to OpenAI, Google APIs, Stripe, WooCommerce, and Zapier. You acknowledge that:
- These third-party services have their own terms of service and privacy policies that apply to your use.
- Third-party services may change, degrade, impose new restrictions, or become temporarily or permanently unavailable without notice.
- PopABot is not responsible for the availability, accuracy, performance, or actions of any third-party service.
- Your use of Google API data through PopABot is subject to the Google API Services User Data Policy.
10. Service Availability
We strive to maintain the Service available 24/7. However, we do not guarantee uninterrupted, error-free, or secure access. The Service may be temporarily unavailable due to:
- Scheduled or emergency maintenance.
- Third-party service outages (hosting, AI providers, payment processors).
- Network issues, hardware failures, or unforeseen technical incidents.
We will make reasonable efforts to notify users in advance of planned maintenance. We are not liable for any loss or damage resulting from service interruptions.
11. Limitation of Liability
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
To the maximum extent permitted by applicable law, PopABot and its officers, directors, employees, agents, and affiliates shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages.
- Loss of revenue, profits, business, customers, data, or goodwill.
- Damages arising from AI-generated chatbot responses, including inaccurate, misleading, or harmful content.
- Damages resulting from unauthorized access to or alteration of your data.
- Damages arising from the conduct of any third party on or related to the Service.
- Damages resulting from service interruptions, outages, or third-party service failures.
- Any decisions made or actions taken by you or your end-users based on chatbot responses.
Our total aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the total fees paid by you to PopABot during the twelve (12) months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such cases, our liability will be limited to the fullest extent permitted by applicable law.
12. Indemnification
You agree to indemnify, defend, and hold harmless PopABot, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
- Your use of the Service or any violation of these Terms.
- Content delivered by your chatbot to your end-users, including AI-generated responses.
- Your end-users' interactions with your chatbot.
- Your violation of any applicable law, regulation, or third-party rights.
- Any claim by a third party that your chatbot content infringes their rights.
- Your failure to obtain necessary consents from end-users for data collection.
13. Force Majeure
PopABot shall not be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to: natural disasters, war, terrorism, riots, pandemics, government actions, sanctions, embargoes, power failures, internet or telecommunications outages, cyberattacks, or failures of third-party service providers (including AI providers, cloud hosting, and payment processors).
14. Termination
By you: you may cancel your account at any time from your account settings. Upon cancellation, your access to paid features will continue until the end of the current billing period.
By us: we reserve the right to suspend or terminate your account immediately and without prior notice if you violate these Terms, engage in fraudulent activity, or use the Service in a way that may cause harm to PopABot or other users.
Effect of termination: upon termination, your right to use the Service ceases immediately. We may delete your account data within 30 days of termination, except where retention is required by law. You may request an export of your data before account closure.
15. Dispute Resolution
Informal resolution: before initiating any formal proceedings, you agree to contact us at [email protected] and attempt to resolve the dispute informally within 30 days.
Governing law: these Terms are governed by and construed in accordance with the laws of France, without regard to conflict of law principles.
Jurisdiction: any disputes that cannot be resolved informally shall be submitted to the exclusive jurisdiction of the competent courts in France.
Class action waiver: to the extent permitted by applicable law, you agree to resolve any disputes with PopABot on an individual basis and waive any right to participate in a class action, collective action, or representative proceeding.
16. Changes to These Terms
We may modify these Terms at any time. Material changes will be communicated via email or through a notification on the platform at least 14 days before they take effect. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms. If you do not agree with the revised Terms, you must stop using the Service and close your account.
17. Survival
The following sections shall survive any termination or expiration of these Terms: AI-Generated Content Disclaimer (Section 6), User Content and Data Responsibility (Section 7), Intellectual Property (Section 8), Limitation of Liability (Section 11), Indemnification (Section 12), Dispute Resolution (Section 15), and any other provisions that by their nature should survive.
18. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
19. Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and PopABot regarding the use of the Service and supersede all prior agreements, understandings, and communications, whether written or oral.
20. Contact
For any questions regarding these Terms of Service, contact us at:
PopABot
Email: [email protected]
Last updated: March 14, 2026